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Frequently Asked Questions
If you haven’t been to King Dry Cleaners before, you need to sign up and set up your profile by completing your name, address, email address, cell phone number, and payment information. OR simply text “FREE” @ 775-206-0889 to set up your account.
If you’ve been to King Dry Cleaners and decided to migrate to pick up and delivery even if you just feel like it, you just need to update your address, email address and payment information.
Nope! But we would greatly appreciate if your cleaning order is on a reasonable amount.
When you make an account online your payment details are stored securely online encrypted with Amazon Web Services (AWS). We will only charge you once we’re done cleaning your clothes or after we deliver them. The final pricing, charges, and receipt will be on your account.
You can track your order through your portal.
At this time we pickup and drop off to the same location for each order. You can change the pick up/drop off location at a later date for a different order.
Absolutely! We just need your special instructions regarding the location of the bag, we are happy to pickup and drop off your bag outside your door.
We can also pickup and deliver to your work place if that is more convenient for you.
Orders must be placed before 11am and the typical turnaround can be 24 to 48 hours depending on the service requested. This excludes weekends, public holidays, and garments that require special treatments.
Simply login and follow these steps:
- Select Pick up & Delivery
- Click “Edit” on the date of your scheduled Pick up & Delivery
- Across the Order Details, click “Edit”
- Type in your special instructions for the driver and for the cleaners.
You can add it in the special instructions. Take note that clothes for alteration may take longer turnover time than just cleaning.
If you want to be more specific, you can add Photos under the order details
Dry Cleaner Express provides free pick up and delivery service powered by King Dry Cleaners and uses System K4, the only plant based dry cleaning solution of Northern Nevada.